Syncro Reviews

Here are the top 10 alternatives to SyncroMSP:

1. Atera: An all-in-one IT management solution with PSA and remote access.
2. NinjaOne: A security-oriented remote monitoring and management platform.
3. Microsoft Intune: Provides mobile device management, mobile application management, and PC management capabilities from the cloud.
4. ConnectWise Automate: A remote monitoring and management software designed for IT professionals.
5. N-able N-central: A remote monitoring and management platform designed to help managed services providers offer an improved service to their clients.
6. Panda Systems Management: Offers system monitoring, client-less device management, patch management, and other capabilities.
7. Barracuda RMM: A Remote Monitoring and Management platform with an emphasis on security assessment and reporting.
8. LogMeIn Central by GoTo: A cloud-based remote monitoring and endpoint management solution.
9. Pulseway: An IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser.
10. Teamviewer: A comprehensive, remote access, remote control and remote support solution that works with almost every desktop and mobile platform.

These platforms offer a range of features including remote monitoring, management, security assessment, and automation. They are commonly used by small to medium-sized businesses for IT management.

To open an account on SyncroMSP, follow these steps:

1. Navigate to Admin > Syncro Administration - Users.
2. Click +Add User.
3. Complete the User's Full Name, Email, Mobile Number, and enter/make selections for additional fields.

After creating the account, there are a few things recommended to configure:

1. Add Users: Create accounts for the people in the business who will be using the software.
2. Add Customers and Inventory: If customers or inventory are in the accounting system, skip to step 3.
3. Set up Accounting Integration: The software offers Quickbooks (Online and Desktop) integration for accounting.
4. Set up Ticket and Customer Custom Fields: Capture specific information on customers or tickets that aren't standard.
5. Hardware: Check out the Supported Hardware page to make sure the devices are compatible.
6. Get Printers and Calendars synced: Integrate printers and set up Google Calendar or Outlook integration.
7. Add Content to Forms and Customize Emails: Add custom terms to the Intake Form, Tickets, Invoices, and Receipts.

Remember, this is a general guide. For more detailed instructions, refer to the official SyncroMSP documentation or support community.

Syncromsp.com offers an integrated business platform designed to help manage a profitable MSP (Managed Service Provider). The platform combines PSA (Professional Services Automation), RMM (Remote Monitoring and Management), and remote access capabilities into one package. It includes features like help desk ticketing, powerful scripting engine, client invoicing and billing, customer relationship management, contract and SLA management, and 50+ integrations with third-party tools. The core plan starts at $129 per user/month, with a team plan available at $179 per user/month, offering unlimited devices without contracts. Additional charges may apply for add-ons or integrations provided by third parties.

Syncromsp.com allows for full or partial refunds on products, which can include actions like restocking or creating an RMA (Return Merchandise Authorization) request. Refunds can be issued back to a credit/debit card for payments made through WorldPay Payments and Authorize.net. The process generates a refund invoice that lists all items refunded and maintains a reference between the invoices for a clear history of the transaction. For inventory items, options include sending to the Returns Manager, restocking, starting an RMA, or indicating breakage. However, refunds cannot be issued back to ACH, PayPal, Square, or Stripe platforms. As for shipping, there is mention of an integration with ShipStation, which suggests that shipping methods and boxes can be managed within the Syncro platform, although specific shipping policies are not detailed.

Syncromsp.com is often compared to other MSP platforms for its all-in-one approach, combining PSA, RMM, and remote access into a single solution. It stands out for its no-contract, unlimited endpoints pricing model and a powerful scripting engine. The platform is praised for its ease of use and customization options, allowing MSPs to tailor the system to their specific needs. Syncro's integrations with over 50 third-party tools enhance its functionality, making it a versatile choice for MSPs looking for a comprehensive business management solution. Competitors may offer different features or pricing structures, so MSPs should evaluate their specific needs when choosing a platform.

Syncromsp.com offers two main monthly subscription plans: the Core plan at $139/user/month and the Team plan at $189/user/month. These plans include integrated RMM, PSA, and remote access features, with unlimited endpoints and no contracts or minimums required. Additional charges may apply for add-ons or integrations provided by third-party services.